At Voyage Spring, we want you to be satisfied with your purchase. If you receive an eligible item that is damaged, defective, or incorrect, you may request a return in accordance with the terms below.
1. Return Eligibility
Products may be eligible for a return if they are:
- Damaged upon delivery
- Defective or faulty
- Incorrectly supplied
- Significantly different from the product description
Items must generally be returned in their original condition, with original packaging and accessories where applicable.
2. Return Request Time Frame
Return requests must be submitted within 14 calendar days from the date you receive your order.
To request a return, contact us at [email protected] and provide your order details, a description of the issue, and photographs where applicable.
Requests submitted after the 14-day period may not be accepted.
3. Return Approval
Once we receive your return request, we will review the information provided. We aim to respond to return requests within 3–5 business days.
If your return is approved, we will provide instructions for completing the return.
4. Returning an Item
Once return instructions are provided, eligible items should be sent back within 7 calendar days.
Returned products should be securely packaged to help prevent damage during transit. Items received in a condition that does not meet the return requirements may be subject to rejection.
5. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 7 calendar days of delivery.
Please include photographs of the product and packaging when contacting us. This allows us to review the issue and determine the appropriate resolution.
6. Refund Processing
Once an approved return has been received and inspected, we will process the applicable refund within 5–7 business days.
Depending on the applicable payment or financial institution’s processing times, the refund may take an additional 3–10 business days to appear.
7. Non-Returnable Items
Certain products may not be eligible for return where they have been personalized, altered, used improperly, damaged after delivery, or otherwise made unsuitable for resale.
Eligibility may also depend on the specific product and applicable consumer protection requirements.
8. Exchanges
Where an eligible item is defective, damaged, or incorrectly supplied, we may offer a replacement where available. If a replacement is not available, an appropriate refund or alternative resolution may be provided.
9. Return Shipping
Where the return is due to a confirmed defective, damaged, or incorrectly supplied item, Voyage Spring may provide appropriate return-shipping instructions.
For other return requests, return shipping arrangements may be the customer’s responsibility where permitted by applicable law.
10. Contact Us
For return or refund questions, please contact us:
Voyage Spring
Email: [email protected]