At Voyage Spring, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and fulfill orders placed through our website.
1. Order Processing
After an order is placed, our team reviews and prepares it for fulfillment. Orders are carefully checked and packaged before being handed over for delivery.
Order processing generally takes 1–3 business days. Business days exclude weekends and applicable public holidays.
2. Order Confirmation
After placing an order, you may receive an order confirmation containing relevant details about your purchase.
Please review your order information carefully and contact us as soon as possible if you notice an error.
3. Shipping Charges
Applicable shipping charges, if any, will be communicated or displayed during the ordering process.
Shipping costs may vary depending on the order, destination, package size, or other applicable factors.
4. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Voyage Spring is not responsible for delays or unsuccessful delivery caused by incorrect, incomplete, or outdated address information provided by the customer.
5. Tracking Information
Where tracking is available, tracking details may be provided after the order has been dispatched.
Customers can use the provided tracking information to monitor the progress of their shipment.
6. Delivery Issues
If your package arrives damaged, contains an incorrect item, or appears to have an issue, please contact us within 7 calendar days of receiving your order.
Please provide your order details and, where appropriate, photographs of the package and product so that we can review the issue.
7. Delayed or Missing Orders
If an order does not arrive as expected, please contact us with your order information. We will review the available shipment details and assist with the next appropriate steps.
For packages marked as delivered but not received, customers should also check with household members, neighbors, or the delivery location before contacting us.
8. Changes to Shipping Information
If you need to update your delivery information after placing an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate changes before the order has been processed or dispatched. Changes may not be possible once an order has entered the fulfillment or delivery process.
9. Contact Us
For questions regarding shipping or your order, please contact:
Voyage Spring
Email: [email protected]